We may collect personal information from users in many different ways like When users place an order, they give us their address, email, phone number.
We may collect details of your transactions involved in the fulfillment of orders. RDPCastle does not store your financial information on our systems. Your financial information is saved with our third party payment processors. RDPCastle does, however, have access to, and may retain, your information through our third-party payment processors.
When you visit our website we can capture your IP address, time of and duration of visit, and time and duration of the pages on our website that you view. We may tie this information to personally identifiable information we have about you.You as a customer must guarantee that you won't enter fake details in your individual profile. All information you used to sign up can be requested for verification if we need to in future.
If you register an account via an affiliate referral link, we might share information with your referrer to let them know that you utilized their referral to purchase service. We may also place a"cookie" that will identify you to us as a repeat visitor or a customer when you visit our website. A cookie is an alphanumeric identifier that's unique to a browser. The cookie will identify your browser to us when you see our website so that we may customize your visit.
The data we collect from you is stored in the USA, but it may be processed by staff working outside the US and EEA (European Economic Area) who work for us or one of our affiliates. Such staff may process your information while fulfilling orders and providing support to your services. By using our services, you acknowledge that your data may be processed outside the EEA.
RDPCastle employs a variety of security measures to protect personal data from unauthorized access. However, no part of the Internet can be considered 100% secure.
Your data will be retained and processed as long as it is required to comply with applicable legal, tax, or accounting requirements. At the end of the retention period, we will either delete or anonymize your data, unless it is stored in a backup archive and isolated from further processing.
You may upgrade your data at any time through the client area Account department or by simply submitting a support ticket. We may require evidence of identification in order to change certain data fields. RDPcastle won't delete any information required to comply with our legal obligations and financial requirements, or any data necessary to resolve disputes and enforce our legal agreements and policies. You might may request that RDPcastle export your private information by opening a support ticket. Clients with no busy services may request that their accounts be closed and personal data be deleted from RDPcastleâ$™s databases, with the exception of: billing system access logs, which could possibly be stored for any duration of time at RDPcastleâ$™s discretion, instances where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by RDPcastle management or law enforcement officials), in which case personal information could be retained indefinitely for purposes of continuing prevention and investigation of fraud recurrence, or even cases where a breach of the Terms of Service has led to termination of Customerâ$™s account, in which case private information may be kept indefinitely for purposes of prevention of additional usage of RDPcastle services later on by the offending Customer.
We might contact you directly or via a third-party service provider regarding products or services you have ordered from us. We might also send you advertising emails in case you've opted-in throughout the client area. Communication methods may include: email, text (SMS) message, IRC chat, drive notifications, or automated phone calls. RDPcastle Doesn't offer telephone support and will not call you directly at any time
We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.
Our service is not available to children under the age of 18, and we will not intentionally maintain personal information about anyone under the age of 18.
Our legal basis for collecting and processing your personal data depends on the specific data involved and the context in which we collect it. These reasons includes: